Frequently Asked Questions
We have got answers to your most common questions.
An eSIM (embedded SIM) is a digital SIM card built into your device. To use it, purchase a plan on our site, scan the QR code we provide, and follow your phone's setup instructions. Once activated, you'll have data connectivity without needing a physical SIM card.
Most modern smartphones, tablets, and smartwatches support eSIM technology. This includes recent iPhone models (XR and newer), Samsung Galaxy S20+ and newer, Google Pixel 3 and newer, and many other devices. Check our compatibility page for a complete list.
After purchase, you'll receive a QR code via email. On your device, go to Settings > Cellular/Mobile > Add Cellular/Mobile Plan, then scan the QR code. Follow the on-screen instructions to complete activation. Your data plan will be ready to use when you arrive at your destination.
Yes! We offer regional and global plans that work across multiple countries. Our regional plans cover specific areas like Europe, Asia, or the Americas, while our global plans provide coverage in 100+ countries worldwide.
Yes, you'll need to enable data roaming for your eSIM profile in your device settings. Don't worry though - since you're using our eSIM plan, you won't incur any additional roaming charges beyond the plan you've purchased.
Our eSIM plans range from 7 days to 30 days, depending on the plan you choose. The validity period begins when you first connect to a network in your destination, not from the purchase date, giving you flexibility in planning your trip.
Yes, most eSIM-compatible devices support Dual SIM Dual Standby (DSDS), which means you can use both your physical SIM and eSIM at the same time. This allows you to keep your regular phone number active while using our eSIM for data.
Yes, you can purchase additional data or extend your plan directly through our website or app. If your current plan is running low, simply log into your account and select the top-up option for your active plan.
Our eSIMs connect to major local networks in each country, so coverage is generally good in populated areas. However, like any mobile service, coverage may be limited in very remote locations. Check our coverage maps for specific destinations.
Our customer support team is available 24/7 to assist with any issues. You can contact us via chat on our website, email at support@youresimcompany.com, or through our app. We typically respond within minutes to resolve your connectivity issues quickly.
eSIMs offer several advantages: they're more convenient (no need to find a local SIM shop), environmentally friendly (no plastic), can't be lost, allow for dual SIM usage, and can be set up before you travel. They provide the same connectivity quality as physical SIMs.
eSIMs are considered more secure than physical SIM cards because they cannot be physically removed or swapped. The digital provisioning process is encrypted, and eSIMs are tamper-resistant. Your data connection is as secure as it would be with a traditional SIM.
An eSIM (embedded SIM) is a digital SIM card built into your device. To use it, purchase a plan on our site, scan the QR code we provide, and follow your phone's setup instructions. Once activated, you'll have data connectivity without needing a physical SIM card.
Most modern smartphones, tablets, and smartwatches support eSIM technology. This includes recent iPhone models (XR and newer), Samsung Galaxy S20+ and newer, Google Pixel 3 and newer, and many other devices. Check our compatibility page for a complete list.
After purchase, you'll receive a QR code via email. On your device, go to Settings > Cellular/Mobile > Add Cellular/Mobile Plan, then scan the QR code. Follow the on-screen instructions to complete activation. Your data plan will be ready to use when you arrive at your destination.
Yes! We offer regional and global plans that work across multiple countries. Our regional plans cover specific areas like Europe, Asia, or the Americas, while our global plans provide coverage in 100+ countries worldwide.
Yes, you'll need to enable data roaming for your eSIM profile in your device settings. Don't worry though - since you're using our eSIM plan, you won't incur any additional roaming charges beyond the plan you've purchased.
Our eSIM plans range from 7 days to 30 days, depending on the plan you choose. The validity period begins when you first connect to a network in your destination, not from the purchase date, giving you flexibility in planning your trip.
Yes, most eSIM-compatible devices support Dual SIM Dual Standby (DSDS), which means you can use both your physical SIM and eSIM at the same time. This allows you to keep your regular phone number active while using our eSIM for data.
Yes, you can purchase additional data or extend your plan directly through our website or app. If your current plan is running low, simply log into your account and select the top-up option for your active plan.
Our eSIMs connect to major local networks in each country, so coverage is generally good in populated areas. However, like any mobile service, coverage may be limited in very remote locations. Check our coverage maps for specific destinations.
Our customer support team is available 24/7 to assist with any issues. You can contact us via chat on our website, email at support@youresimcompany.com, or through our app. We typically respond within minutes to resolve your connectivity issues quickly.
eSIMs offer several advantages: they're more convenient (no need to find a local SIM shop), environmentally friendly (no plastic), can't be lost, allow for dual SIM usage, and can be set up before you travel. They provide the same connectivity quality as physical SIMs.
eSIMs are considered more secure than physical SIM cards because they cannot be physically removed or swapped. The digital provisioning process is encrypted, and eSIMs are tamper-resistant. Your data connection is as secure as it would be with a traditional SIM.
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